SHIPPING & DELIVERY
CATTORA delivers within the United States and internationally. Delivery arrangements are confirmed individually according to your destination and the size of your wall.
YOUR DELIVERY PRICE
Your agreed total is the price of your CATTORA wall plus postage and packing. These charges will be confirmed in writing before you place an order.
CATTORA covers applicable import duties, import taxes and customs-clearance charges. You will not receive a separate bill for these import charges.
PRODUCTION AND DISPATCH
The planned production period is 90 days for CATTORA Ivory and 120 days for custom-colour finishes, beginning once your design and order details have been approved and your order is confirmed.
Production time does not include transit time. Your estimated delivery schedule will be confirmed before you order.
DELIVERY TO YOUR ADDRESS
Delivery includes unloading at the agreed delivery address. You are responsible for moving the packages into your chosen room.
Room placement, unpacking and installation are not included in the delivery service.
ACCESS AND DELIVERY ARRANGEMENTS
Please tell us about restricted vehicle access, narrow roads, gates or other conditions that could affect delivery. Any special arrangements and associated charges will be agreed before your order is confirmed.
KEEPING YOU INFORMED
We will keep you informed about your order’s progress and provide tracking information or the carrier’s delivery arrangements when your shipment is dispatched.
WHEN YOUR WALL ARRIVES
Check the packages for visible damage and note any concerns with the delivery team. Photograph damaged packaging and any affected components, retain the packaging and contact info@cattora.com promptly so we can investigate and arrange the appropriate next steps.
Tracking
We'll email you when your piece leaves us, with tracking or the carrier's reference. During a commission we'll be in touch at each stage: questionnaire, portrait, build, photograph, dispatch. You won't be left wondering.
RETURNS & CANCELLATIONS
YOUR ORDER AND PRODUCTION RESERVATION
Your consultation takes place before you commit to purchasing. Your wall design, accessory selection, finish, price and delivery arrangements are agreed before payment.
Once payment is received and CATTORA confirms your order, production capacity is reserved specifically for your wall.
CHANGE-OF-MIND CANCELLATIONS
CATTORA does not offer a voluntary change-of-mind cancellation or return period after your paid order has been confirmed and production capacity reserved, except where cancellation or return rights apply under applicable law. This policy applies even if physical manufacturing has not yet begun.
Please review your agreed specification carefully before paying.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, is faulty or does not match your agreed specification, please email info@cattora.com with your order reference, a description of the issue and photographs where possible.
We will assess the issue and arrange an appropriate repair, replacement or refund in accordance with your applicable rights. CATTORA will cover the necessary return or replacement delivery costs where the item is faulty, damaged on arrival or incorrectly supplied.
ARRANGING A RETURN
Please contact us before returning anything so we can provide the correct return address and coordinate collection or shipping where needed. Retain the packaging where possible.
YOUR LEGAL RIGHTS
Nothing in this policy excludes or limits mandatory consumer rights, including any applicable cancellation rights or remedies for faulty goods, non-delivery or shipping delays.
Cattora is a brand of Ascension Hive Inc., 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States.
These pages sit alongside our Terms of Sale, which govern every order.