TERMS AND CONDITIONS

Last updated: 7 September 2026

1. WHO WE ARE

CATTORA is a brand of Ascension Hive Inc., a corporation registered in Florida, United States.

Our registered address is 7901 4th Street North, Suite 300, St Petersburg, Florida 33702, United States.

For enquiries about these terms or your order, contact info@cattora.com.

In these terms, “CATTORA”, “we”, “us” and “our” refer to Ascension Hive Inc. “You” and “your” refer to the customer purchasing from us.

2. SCOPE OF THESE TERMS

These terms apply to purchases of CATTORA walls and their included accessories.

Submitting a consultation request or enquiry does not place an order, reserve production capacity or create an obligation to purchase.

Rescue Cat House purchases and temporary placements are subject to separate written agreements.

3. YOUR AGREED WALL SPECIFICATION

Before you purchase, we will work with you to confirm your wall size, accessory selection, finish, first-route design and installation requirements.

We will also confirm the total product price, postage and packing charges, delivery address and estimated production and delivery schedule.

Your written order specification identifies what is included in your purchase. Website images illustrate possible arrangements; the accessories and components supplied are those listed in your agreed specification.

Please check this information carefully and raise any questions before approving the specification and making payment.

4. PRICES, PAYMENT AND ORDER CONFIRMATION

Your agreed total consists of the product price plus the postage and packing charges stated in your quotation. The quotation will identify the currency and any applicable sales taxes.

CATTORA covers applicable import duties, import taxes and customs-clearance charges. These will not be billed separately to you.

Full payment is required to confirm your order. Your contract is formed when CATTORA receives payment and sends written order confirmation accepting your order.

At that point, production capacity is reserved for your wall. Our cancellation policy applies from this stage, subject to your mandatory legal rights.

5. PRODUCTION AND CHANGES

Your wall is manufactured according to the specification you approve before payment.

The planned production period is 90 days for CATTORA Ivory and 120 days for custom-colour finishes. Your written order confirmation will state the agreed production schedule. Production time does not include transit time.

If you request a change after order confirmation, contact us promptly. We cannot guarantee that changes can be accommodated. Any agreed changes to the specification, price or schedule must be confirmed in writing by both parties.

If we anticipate a delay, we will contact you with an updated schedule and explain any cancellation or refund rights that apply.

6. CANCELLATIONS AND RETURNS

Your consultation, specification approval and agreement on price take place before payment.

Once payment has been received and CATTORA confirms your order, production capacity is reserved for your wall. CATTORA does not offer a voluntary change-of-mind cancellation or return period after that point, even if physical manufacturing has not begun.

This policy does not exclude any cancellation, return or refund rights that apply under mandatory consumer law.

If an item is faulty, damaged on arrival or does not match your agreed specification, we will arrange the appropriate remedy in accordance with your applicable rights.

Please contact info@cattora.com before returning items so we can provide instructions and coordinate any necessary collection.

7. DELIVERY

CATTORA delivers within the United States and internationally. Your delivery address, postage and packing charges and estimated delivery schedule are confirmed before you purchase.

Delivery includes unloading at the agreed address. Moving packages into your chosen room, unpacking and installation are your responsibility unless otherwise agreed in writing.

You must tell us before ordering about restricted vehicle access or other conditions that could affect delivery. Any special arrangements and additional charges must be agreed in advance.

CATTORA covers applicable import duties, import taxes and customs-clearance charges. These are not billed separately to you.

If we anticipate a delay, we will notify you, provide an updated schedule and explain any applicable right to cancel and receive a refund. Where your consent to a delay is required, we will obtain it.

8. DAMAGE, FAULTS AND OUR 12-MONTH LIMITED WARRANTY

Ascension Hive Inc., trading as CATTORA, provides a 12-month limited warranty covering defects in materials and workmanship in your CATTORA wall and its supplied accessories. The warranty begins on delivery.

Please inspect your shipment and contact us promptly if you discover damage, missing components or items that differ from your agreed specification. Photographs of the affected items and packaging will help us assess the issue. A delay in reporting does not automatically remove your statutory rights.

To request warranty service, email info@cattora.com with your order reference or other proof of purchase, a description of the problem and photographs where possible.

For a covered defect, we will arrange repair or replacement without charge within a reasonable time. Where these remedies are unavailable or unsuccessful, we will provide an appropriate refund. Your applicable legal rights take priority over any choice of remedy under this warranty.

CATTORA will cover necessary shipping and collection costs for valid warranty claims.

The warranty excludes normal wear, including wear to scratching and grooming surfaces. It also excludes damage caused by accidents, misuse, incorrect installation, unsuitable supporting surfaces, failure to follow care instructions or modifications that cause the fault.

These exclusions do not remove coverage for an unrelated manufacturing defect.

This warranty gives you specific legal rights. You may also have other rights that vary by state or country. Nothing in this warranty excludes or limits mandatory consumer rights or applicable implied warranties.

9. INSTALLATION AND SAFE USE

Your wall must be installed on a suitable supporting structure using the specified components and following the installation instructions supplied with your order.

You are responsible for obtaining any necessary property-owner permission and arranging competent installation. If the supporting structure or fixing method is uncertain, seek qualified advice before installation.

Do not allow cats to use the wall until installation is complete and all panels, attachments and accessories have been checked for secure engagement.

Follow the supplied positioning, load, care and inspection instructions. When rearranging accessories, check that each component is securely attached and that destinations remain accessible through routes appropriate to your cats.

Introduce cats to the wall gradually and supervise their initial use. If any component becomes loose, damaged or unstable, prevent access to the affected area until the issue has been resolved.

CATTORA remains responsible for defects in the products or instructions it supplies. Customer installation responsibilities do not remove your mandatory legal rights.

10. OUR RESPONSIBILITY

CATTORA is responsible for supplying products that match your agreed specification and meet applicable legal requirements.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Your responsibilities for installation, care and use do not remove our responsibility for defective products or incorrect instructions.

11. INTELLECTUAL PROPERTY

The CATTORA name, branding, original designs, drawings, photographs and written materials are owned by Ascension Hive Inc. or used with the relevant permission.

Purchasing a wall gives you ownership of the physical products. It does not transfer intellectual property rights in the designs or grant permission to reproduce them commercially.

You are welcome to photograph and share your installed CATTORA wall.

12. EVENTS OUTSIDE OUR CONTROL

Events outside our reasonable control may affect production or delivery, including severe weather, transport disruption, government restrictions or interruptions to essential supplies.

If an event affects your order, we will notify you promptly, explain the likely impact and take reasonable steps to reduce the delay.

This clause does not remove any applicable right to cancel or receive a refund for delayed or undelivered goods.

13. PERSONAL INFORMATION

We use the information you provide to handle your consultation, prepare your specification, fulfil your order and provide customer support.

Our Privacy Policy explains how we collect, use, store and share personal information.

14. QUESTIONS, COMPLAINTS AND DISPUTES

If you have a concern about your order, email info@cattora.com with your order reference and a description of the issue.

We will investigate and work with you towards a resolution. Contacting us does not prevent you from exercising your legal rights or approaching a relevant consumer authority or court.

Nothing in these terms removes any mandatory protection available under the laws that apply to your purchase.

15. CHANGES TO THESE TERMS

We may update these terms for future purchases. The version supplied to you before your order is confirmed will apply to that order.

We will not retrospectively change your agreed terms without your agreement, except where a change is required by law.

If a provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.