PRIVACY POLICY

Last updated: 7 September 2026

WHO WE ARE

CATTORA is a brand of Ascension Hive Inc., a corporation registered in Florida, United States, with its registered address at 7901 4th Street North, Suite 300, St Petersburg, Florida 33702.

Ascension Hive Inc. is responsible for how personal information supplied to CATTORA is used.

For privacy questions or requests, email info@cattora.com.

WHAT WE COLLECT

When you request a wall consultation, we collect the contact details, room information, measurements, photographs, cat information and design preferences you provide.

When you submit a rescue Expression of Interest, we collect information about your organisation, its representatives, proposed site, cats, intended use, fundraising plans and any photographs or documents you upload.

When you contact us by email, we retain your message, attachments and our correspondence.

Please provide only information relevant to your enquiry. Avoid including unrelated personal documents or photographs of people who have not agreed to their images being shared.

HOW WE RECEIVE YOUR INFORMATION

Our website and info@cattora.com mailbox are hosted by Webador.

Information submitted through our website forms is processed through Webador and forwarded to our email inbox. Submissions may also be available within Webador’s form-management system.

HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to enquiries and consultation requests.
• Understand your cats, room and proposed wall installation.
• Prepare and discuss designs, specifications and quotations.
• Assess rescue applications, site suitability and proposed fundraising arrangements.
• Maintain records of our discussions and provide follow-up assistance.
• Protect our systems, handle complaints and meet applicable legal obligations.

Submitting an enquiry does not give us permission to publish your room photographs, application documents or personal contact details. We will seek separate permission before using your private submissions in public promotional material.

WHO HANDLES YOUR INFORMATION

Webador provides our website hosting, online forms and email services. Information submitted through our website or sent to info@cattora.com is processed through these services.

Within CATTORA, access is limited to people who need the information to handle your enquiry, assess your application or provide the assistance you have requested.

We may disclose relevant information to professional advisers or authorities where necessary to meet legal obligations, resolve a dispute or protect our legal rights.

We do not sell your personal information or provide it to other organisations for their own marketing.

WHERE YOUR INFORMATION IS PROCESSED

CATTORA is a brand of Ascension Hive Inc., a United States corporation. Our operations are based in Thailand, where authorised members of our team access and respond to enquiries.

Our website and email provider also uses infrastructure and service providers in other countries. Your information may therefore be processed outside your country of residence.

For information about Webador’s processing and service providers, please see Webador’s privacy statement.

You can contact info@cattora.com with questions about where your information is processed.

COOKIES AND WEBSITE ANALYTICS

Cookies are small files stored on your device when you visit a website. Our Webador-hosted website uses cookies and similar technologies to support website functions and remember preferences.

Google Analytics is enabled through our website settings. It can process information such as pages visited, interactions, device and browser details and how visitors reach the site. This helps us understand website use and improve its content.

Google processes analytics information as a service provider. Further information is available in Google’s Privacy Policy.

Our website displays a cookie notice with Accept and Decline options. Accepting enables Google Analytics cookies. When you decline, Analytics operates with cookie storage consent denied, but limited information about consent and website activity may still be sent to Google through cookieless measurements.

You can also block or delete cookies through your browser settings. Blocking some cookies may affect website functionality. Clearing this website’s cookies removes stored preferences, so you may be asked to make your choice again.

For questions about cookies or your personal information, contact info@cattora.com.

HOW LONG WE KEEP YOUR INFORMATION

For consultation requests, rescue applications and other enquiries that do not lead to an order or placement, we retain your information for up to two years after our last contact.

This includes correspondence, form submissions, photographs and supporting documents. At the end of that period, we delete the information from the records we control unless it remains necessary to meet a legal obligation or handle an ongoing dispute.

If your enquiry develops into an order or placement, we retain the relevant information for the duration of that relationship and afterwards where necessary for customer support, warranty claims, accounting or legal obligations.

You may request deletion of your personal information by emailing info@cattora.com. Where we must retain particular records, we will explain why.

YOUR RIGHTS

Depending on the laws that apply to your information, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to certain uses of your information or ask us to restrict processing.
• Receive certain information in a portable format.
• Withdraw consent where we rely on your consent.

These rights are subject to applicable conditions and exceptions. Withdrawing consent does not affect processing that was lawful before withdrawal.

To make a request, email info@cattora.com. We may need to verify your identity before releasing or changing personal information. We will request only the information reasonably needed for that purpose.

We will respond within the time required by applicable law and explain any permitted extension or reason we cannot fulfil your request.

You may also complain to the data-protection authority responsible for your jurisdiction.

CHILDREN

Our consultation and rescue application forms are intended for adults purchasing a wall or acting on behalf of a rescue organisation.

We do not knowingly collect personal information from children through these forms. If you believe a child has submitted personal information, please contact us so we can investigate and arrange appropriate deletion.

SECURITY

We take reasonable steps to protect personal information against unauthorised access, loss and misuse. Access is limited to those who need it for the purposes described in this policy.

No online service or method of electronic storage can be guaranteed completely secure. Please do not send payment-card details, passwords or unrelated sensitive documents through our forms or email.

CHANGES TO THIS POLICY

We will update this policy when our services or information-handling practices change. The date at the top identifies the latest revision.

Where required by law, we will provide additional notice of significant changes or obtain your consent.

CONTACT

For privacy questions or requests, contact:

info@cattora.com

Ascension Hive Inc., trading as CATTORA
7901 4th Street North, Suite 300
St Petersburg, Florida 33702
United States